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Dear Customer;
Your order is valuable to us. We would like you to understand and appreciate how much we care for your orders. Please go through the disclaimers and stay informed.
Disclaimer
KRAFTLIK retains the right to refuse any order unconditionally.
All claims are subject to the jurisdiction of Court at GURUGRAM, HARYANA India, only.
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may be affected by and may take longer due to Force Majeure Events.
In such cases, we will proactively reach out to you. You must check your e-mails and SMS regularly for updates.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Proof of delivery will be provided in case of any dispute in delivery.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
Subject to the other terms of the shipping disclaimer, delivery will be made between 11:00 PM to 11:59 PM on the chosen delivery date.
Note: Please choose the date of delivery a day prior to the date of occasion.
Notwithstanding anything contained in these Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, KRAFTLIK does not make any representation or warranty in relation to the delivery of such orders. The products will be delivered through courier company and the delivery made by them are subject to the terms and conditions of such courier companies.
For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.
You acknowledge that requested delivery date of such products are non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. Deliveries through third party courier agencies will not execute on Sunday and Public Holidays.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes.
In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made.
The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin. In the event the delivery is not executed during the attempts, you shall still be charged for the order.
We will consider the order executed in the below cases:
You will receive an order confirmation on e-mail ID and SMS after order placement on the Website (kraftlik.com) which will include all the details of your order, You will also receive a delivery confirmation e-mail and SMS when your order gets delivered. Please check your registered phone number or email address for details.
For delivery of order items to wedding ceremonies/ marriage halls, we may not be able to assure the delivery to the bride and/or bridegroom. Therefore, you shall provide the details of the alternate person to whom the delivery shall be made in such circumstances. However,
if the concerned person is not available to take the order, we shall ensure that the delivery is made to one of the family members of the bride/bridegroom.
Our Delivery personnel and partners have experience of making deliveries are experienced at making deliveries to hostels/PG/Cantonment/Enclosed Premises. However, please be aware to make the following information available:
The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his/her behalf after coordinating with the delivery person. The order can be handed over to security/any other responsible person or the order will be left at the reception and the order will be assumed as executed
For Midnight Delivery orders, please note that the order will be delivered between 11 p.m. to 1 a.m.
Please allow 2-3 working days for updates due to time zone differences. For products that are shipped using the services of our courier partners, we are unable to guarantee an exact date or time of delivery. Your product might be delivered prior or after the chosen date of delivery
For products that are shipped using the services of our courier partners, we are unable to guarantee an exact date or time of delivery. Your product might be delivered prior or after the chosen date of delivery.
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