Kraftlik.com is website from Ganga maya traderspvt. ltd which is registered with government of Haryana. This page contains all terms and conditions that stand for all orders placed on this site.
Subject to the provisions of the Terms and Conditions, by conveying your acceptance to the Terms and Conditions, you are hereby granted a non-exclusive, non-transferable, limited and revocable right to access the Website for the purposes of buying the products/services.
While some of the content and pages of the Website are free to view, but to purchase the products/services, you may need to create an account on the Website. To create an account on the Website, you will be asked to complete the registration form and fill in certain details such as name, address, mobile number, e-mail id, etc. You expressly acknowledge that Ganga maya traderspvt. ltdwill rely on the information as would be provided by you and thus you hereby warrant that any and all information provided by you in the course of creating the account is true and accurate. You will immediately inform of any changes to registration information including changes in the expiration date of any credit card or charge card used in connection with purchase of any products/services using the Website and changes in home or billing address.
Transaction on the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e., under the age of 18 years, you may use the Website or access content on the Website only under the supervision and prior consent/ permission of a parent or a legal guardian.
Ganga maya traderspvt. ltdreserves the right, at its absolute discretion and without assigning any reason, to refuse any user from creating an account on the Website or to suspend or cancel an account. Ganga maya traderspvt. ltdalso reserves the right to suspend or cancel at any time and without notice the account of any user who is found to be in breach of these Terms and Conditions or if any user who in the reasonable opinion of Ganga maya traderspvt. ltdis guilty of conduct which is detrimental to the reputation of Ganga maya traderspvt. ltd.
You hereby confirm and acknowledge that you shall be solely responsible for maintaining the confidentiality of your user name and password and restricting any unauthorized access and use of this Website using your user name and password. You will be responsible for all access to and use of this Website through your user name and password, including purchase of any Products which results in monetary charges being imposed onto you, whether or not you have the knowledge of or authorize such access and use. You will notify Ganga maya traderspvt. ltdimmediately of any unauthorized disclosure or use of user name and password, or if you suspect the privacy of your user name and password has been breached and/or jeopardized. Until Ganga maya traderspvt. ltd is notified of a breach in security, you will remain liable for any unauthorized disclosure or use of your user name and password. You are cautioned, at your sole liability, to exercise particular care while using public networks/WIFI connection or accessing your account from public computers.
You shall not (i) select or use as a user name, a name of another person with the intent to impersonate that person; (ii) use as a user name, a name that is otherwise offensive, vulgar or obscene. Ganga maya traderspvt. ltd reserves the right to refuse registration of or cancel a user name in its sole discretion. You will be solely responsible for any and all activity that takes place in or through your account.
Ganga maya traderspvt. ltd also reserves the right, either by itself or through third parties, to offer alerts, newsletters, e-mails and other promotional offers to you based on the preferences that you identify during the registration process and at any time thereafter from your online account and/or based on your history of purchase of products/services from the Website.
In the course of operating the Websi
Kraftlik is selling the products on the Website which include third party products. Ganga maya traderspvt. ltd has legal authority to sell such third party products to the users via the Website.
Ganga maya traderspvt. ltd is a listed seller on the Website for its owned branded products. Kraftlik.com is providing its support to Ganga maya traderspvt. ltd, associated with sales through the Website. For the products sold by Ganga maya traderspvt. ltd, it shall solely be responsible to the user with respect to product quality, warranty, accuracy, on-time deliveries and respective complaints. Ganga maya traderspvt. ltd shall be bound to these Terms and Conditions mentioned hereunder, to the extent related to the sales of its products through the Website.
All products listed on the Website, their descriptions, and their prices are subject to change from time to time. KRAFTLIK and/or Ganga maya traderspvt. ltd reserve the right, at any time, to modify, suspend, or discontinue the sale of their respective products or services with or without notice.
We put every effort to ensure, that our Website contains correct information. However, KRAFTLIK makes no warranty as to the accuracy, comprehensiveness and correctness of products and information on Website. Purchase of a product on the Website is subject to availability of stock.
We strive to offer you best possible rates of the product but KRAFTLIK does not guarantee that these prices will be minimum in the region or country or in comparison to other players of the industry. KRAFTLIK reserves the right to change or update the price and/or other details of the product on the Website, at its discretion, without any notice to you. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing or information received from KRAFTLIK’s suppliers, KRAFTLIK shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and KRAFTLIK cancels your order, the amount will be refunded.
The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective actual products.
The message on the complimentary message card, which is provided by KRAFTLIK , can either be printe
Products with its information are displayed on the Website to invite offer from the user. When you make an order, you are making an offer to purchase, and such offer is subject to acceptance by us. Our communication (email/SMS/push notification) acknowledging your order does not signify our acceptance to your offer. Ganga maya traderspvt. ltd reserves the right, after receiving the order, to accept or decline or cancel your offer (in whole or in part). Offer shall be deemed accepted once it is dispatched to delivery, by KRAFTLIK . No other act or omission on the part of KRAFTLIK shall be considered as acceptance of offer or order by KRAFTLIK. We may require additional verifications or information before accepting any order. In the event of a purchase, you will be required to accurately provide the recipient’s name, contact and shipping address. You agree that, if KRAFTLIK cancels all or a part of your order, your sole and exclusive remedy is that:
Ganga maya traderspvt. Ltd Or Kraftlik will not charge your credit/debit card or bank account for the cancelled portion of the order.
For your convenience, Kraftlik.com accepts Visa, Master Card, RuPay, Paypal and American Express Debit Cards, Internet Banking, Digital wallets and UPI. Notwithstanding anything contained herein, any and all payments made by above mentioned options, either through payment gateway on the website or through KRAFTLIK mobile application, are subject to specific terms and conditions of such third party payment gateways.
In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.
Ganga maya traderspvt. Ltd Or Kraftlik reserves the right to cancel any order for any reason including under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department. Before cancelling any order, we will contact/ notify you.
Orders that are to be delivered the same day are processed immediately and usually cannot be modified/cancelled.. However, in case you want to modify/cancel an order, you can reach us on +91- 9990553733 (7:00 AM to 1:00 AM, 7 days a week). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.
In other cases of order modification/cancellation, you shall give at least 24 (twenty four) hours’ advance notice.
However, if the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order. In case of limitations of quantity available of purchase, error in product(s) or pricing information or any other unforeseen circumstances, we reserve the right to cancel your order. You will be notified via email/sms regarding order cancellation and refund.
You will receive an order confirmation on e-mail ID and SMS after order placement on the Website (kraftlik.com) which will include all the details of your order, You will also receive a delivery confirmation e-mail and SMS when your order gets delivered. Please check your registered phone number or email address for details.
Shipping & Delivery Policy
KRAFTLIK shall endeavour to deliver the products to the recipient as per the delivery option selected by the user while placing the order. The delivery time is subject to location you provided for delivery. For the convenience and requirement of the customer, KRAFTLIK.COM provides two options of deliveries, ‘Fixed Time Deliveries’ and ‘Free Deliveries’. KRAFTLIK charges nominal amount from customers for selecting fixed time delivery and such charges are display on the webpage while selecting the timeframe for delivery. However, under fixed time deliveries, KRAFTLIK is obliged to deliver your product as per your opted time but it is always subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown or other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.
Before any festival or major occasions, we suggest you to place your order at least 5 (five) days in advance.
You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may be affected by and may take longer due to Force Majeure Events.
In such cases, we will proactively reach out to you. You must check your e-mails and SMS regularly for updates.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Proof of delivery will be provided in case of any dispute in delivery.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the ord
Subject to the other terms of the shipping disclaimer, delivery will be made between 11:00 PM to 11:59 PM on the chosen delivery date.
Note: Please choose the date of delivery a day prior to the date of occasion.
edge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.
Delivery may be affected by and may take longer due to Force Majeure Events.
In such cases, we will proactively reach out to you. You must check your e-mails and SMS regularly for updates.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Proof of delivery will be provided in case of any dispute in delivery.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made
Fix Time Deliveries
While we will try our best to ensure the order is delivered as per the fixed time slot selected, subject to the other terms of the shipping disclaimer, the order could be delivered +30 or -30 minutes as per selected time
We will deliver product within 7 Day of purchase.
Notwithstanding anything contained in these Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, KRAFTLIK does not make any representation or warranty in relation to the delivery of such orders. The products will be delivered through courier company and the delivery made by them are subject to the terms and conditions of such courier companies.
For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.
You acknowledge that requested delivery date of such products are non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped. Deliveries through third party courier agencies will not execute on Sunday and Public Holidays.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes.
In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made.
The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin. In the event the delivery is not executed during the attempts, you shall still be charged for the order.
We will consider the order executed in the below cases:
To personalise your shopping experience, the Company uses cookies on the Website. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Company may also use cookies to manage and measure the performance of advertisements displayed on or delivered through the Website.
Company also automatically receives and records information on the Company’s web server logs from user’s device including the Internet Protocol (IP) address. Company records IP addresses for anonymous statistical purposes, administration of this Website and associated servers, and to improve the Company’s services. The Company may also collect information from optional online surveys on the Website and/or third party sites which may include demographic information (like gender, age, income) as well as product and service preferences of users.
You agree to pay the price applicable and displayed for the product or service on our Website at the time you submitted your order, the delivery fees for the delivery service you selected, if any, or any applicable taxes (defined below). You will be solely responsible for payment of all taxes (other than taxes based on KRAFTLIK’s income), fees, duties, and other governmental charges, and any related penalties and interest, arising from the purchase of the products and services not withheld by KRAFTLIK or Ganga maya traderspvt. Ltd.
All payments are non-refundable (except as expressly set forth in these Terms and Conditions). We reserve the right to charge late fees on all due payments required to be made by the customer which shall be equivalent to the higher of:
You agree to pay for all collection costs, attorney’s fees, and court costs incurred in the collection of past due amounts.
“Convenience Charge” may be levied by KRAFTLIK for facilitation of choosing a product/s and book the delivery, anywhere in India. This covers KRAFTLIK’s Internet and system handling costs.
Such Convenience Charges are
Order delivery is totally subjected to the payment credited in Ganga maya traderspvt. Ltd.’s account. Unless payment is received by us, the order will not be processed. Our website accepts payment via Visa, Master Card, RuPay, Paypal and American Express Debit and Credit Cards, Internet Banking, Digital wallets and UPI. All domestic and international cards are accepted by our website (www.Kraftlik.com).
You acknowledge that while making transaction on the website, you are not using any Credit or Debit card, digital wallet or UPI id fraudulently and you are duly authorized to use such card or payment mechanism. You agree to provide accurate and correct information of your card or the payment mechanism for such transaction. The liability for use of a card or any payment mechanism fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively yours. KRAFTLIK doesn’t take the responsibility of any transaction which is processed without your consent and knowledge. The cardholder or the holder of any payment mechanism is solely and totally liable for the transactions and the amount charged on his/her A/c.
All payments made against the purchases on the Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on the Website.
Before shipping/delivering your order to you, KRAFTLIK may request you to provide supporting documents (including but not limited to Govt. issued ID) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.
It is hereby further clarified that:
Transactions, transaction price and all commercial terms such as delivery, dispatch of products, etc. are as per principal to principal bipartite contractual obligations between the customer and
b)You understand, accept and agree that the payment facility made available on the Website is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, usin
Products can only be returned if they are under warranty period subject to warranty terms, available under product information on the Website. Warranty, against manufacturing defects for the products exists for all orders placed through the Website.
Warranty can be availed only against manufacturing defects and it cannot be claimed for defects due to mishandling of the products or normal wear and tear.
